Experience with Lucid customer service

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ILoveEVs

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Location
Oklahoma
Hey guys! How was your experience with Lucid customer service overall? I had some unexpected issues with my Lucid Air GT (hv battery and drive failure) and thought the Lucid service team would take too long while servicing it. It seems I was wrong.
First, I was impressed they took my car on a Saturday night;
Second, they checked the battery, and after realizing it needed to be replaced, they ordered and installed a new one way faster than I had expected;
Third, and this is what made the experience so great, the communication was very friendly and positive throughout the process.
They kept me updated daily, and within 12 days my car was fixed and ready to be delivered back to me. This level of service is something I hadn’t experienced before. Thanks for reading!
BTW, talking about the service center in Edmond.
 
Wow, that's awesome to hear! Sounds like Lucid really exceeded your expectations. Hope this level of service isn’t just in Edmond

Did they give you a free loaner while you waited?
 
ILoveEVs said:
Hey guys! How was your experience with Lucid customer service overall? I had some unexpected issues with my Lucid Air GT (hv battery and drive failure) and thought the Lucid service team would take too long while servicing it. It seems I was wrong.
First, I was impressed they took my car on a Saturday night;
Second, they checked the battery, and after realizing it needed to be replaced, they ordered and installed a new one way faster than I had expected;
Third, and this is what made the experience so great, the communication was very friendly and positive throughout the process.
They kept me updated daily, and within 12 days my car was fixed and ready to be delivered back to me. This level of service is something I hadn’t experienced before. Thanks for reading!
BTW, talking about the service center in Edmond.
Click to expand...

That’s impressive service, be glad they exceeded your expectations. Daily updates and quick turnaround are rare these days. How’s the car running post-repair?
 
ILoveEVs said:
Hey guys! How was your experience with Lucid customer service overall? I had some unexpected issues with my Lucid Air GT (hv battery and drive failure) and thought the Lucid service team would take too long while servicing it. It seems I was wrong.
First, I was impressed they took my car on a Saturday night;
Second, they checked the battery, and after realizing it needed to be replaced, they ordered and installed a new one way faster than I had expected;
Third, and this is what made the experience so great, the communication was very friendly and positive throughout the process.
They kept me updated daily, and within 12 days my car was fixed and ready to be delivered back to me. This level of service is something I hadn’t experienced before. Thanks for reading!
BTW, talking about the service center in Edmond.
Click to expand...
That’s great to hear! A lot of people complain about slow service with EV brands, so it’s nice to see Lucid stepping up. Did they mention what caused the battery issue in the first place?
 

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